While it is our hope that you will be completely satisfied with your Bay Bridesmaid purchase, we encourage you to contact us if you have experienced any issues.
With many events being cancelled due to covid regulations please understand that we cannot accept returns for cancelled events. Please purchase at your own risk.
If you are not happy with your item we accept returns for store credit to the value of the cost of the item less the initial postage cost - flat rate $10 (non-rural), $15 (Rural). Return postage costs are the customer's responsibility. We recommend that you return an item using track and trace as we can not take responsibility for parcels that go missing.
On the rare occasion that your item arrives faulty, we can offer a replacement upon return. The return postage costs will be covered by Bay Bridesmaid after discussing with our customer the best means of returning the item. If we can’t replace a faulty item then we will offer a store credit which has no expiry date. Please contact us for your Returned Merchandise Authorization number (RMA#) before returning.